FAQ (Frequently Asked Questions)

Index of contents

• Account & Registration
• Bonuses & Promotions
• Deposits & Withdrawals
• 1win App
• Legality & Trust
• Technical Support

Welcome to our Frequently Asked Questions section. Here you'll find quick answers to the most common questions about 1win, including account management, bonuses, deposits, withdrawals, and technical support. If you can't find the answer you're looking for, please don't hesitate to contact our 24/7 support team.

Account & Registration

• Is 1win available to everyone? 1win Indonesia is only available to adults aged 18+.
• How do I register an account at 1win? You can register through our official website or via the PC/phone app. Click "Register," choose a method (social networks or standard), fill in your email, phone number, login, password, and account currency, then click "Register" and confirm via email link.
• How do I log in to my 1win account? Visit the official 1win website or open the app, click the "Login" button, and enter your login and password.
• What if I forget my password? Click on the "forgot password?" link on the login page, and instructions to reset your password will be sent to your registered email.
• Can I create a second account? No, according to 1win's company policy, users are allowed to register only one account. Creating multiple accounts is prohibited.

Bonuses & Promotions

• How do I get the first deposit bonus? New users can receive a 500% bonus on their first deposit, up to 75,000 rupees. You need to apply a promo code during registration in the "Promo code" field and then make a deposit.
• Can I withdraw bonus money? Bonus funds are added to your bonus account. To unlock them for withdrawal, you need to bet on sports with odds of at least 3. Once wagered and transferred to your main account, you can withdraw them to an electronic wallet or bank card.
• Are there other promotions available? Yes, 1win regularly offers various promotions, including cashback (up to 30% on casino losses), jackpots, free spins, and a loyalty program. It's advised to regularly check the "Promotions and Bonuses" section for updates.

Deposits & Withdrawals

• What deposit methods are available? 1win offers over 13 deposit methods, including Neteller, Skrill, Payeer, MasterCard, Visa, Perfect Money, GlobePay, Ethereum, and Bitcoin, depending on your location.
• How long do deposits take? Usually, funds are credited immediately after payment confirmation. If not replenished within 1 hour, contact support.
• What withdrawal methods are available? Common methods include bank cards (Visa/MasterCard), electronic wallets (Webmoney, Payeer, Advcash, Tether, UzCard), and cryptocurrency. The list may vary based on your country of residence.
• How long do withdrawals take? On average, 1win payment methods take place within an hour.
• Does 1win charge commission for transactions? No, the company does not charge any commission for deposits or withdrawals.

1win App

• How do I download the 1win app for Android? Open the official website, find the link for the special .apk file (usually labeled "Download the application for Android"), click to download, and then install it on your phone. You might need to allow installation from unknown sources in your security settings.
• How do I download the 1win app for iOS? You can download it directly from the official AppStore or from the 1win official website by clicking the iOS icon labeled "Download on iOS" on the main page.
• Why is the application not installing? Your phone may block installation from unverified sources. You should disable this restriction in your device settings and then try again. Ensure you have enough free memory (200 MB for iOS), a modern smartphone, and a stable internet connection.

Legality & Trust

• Is 1win legal in Indonesia? Yes, 1win bookmaker is absolutely legal in Indonesia. The Information Technology Act from 2000, which regulates cyber activities, does not mention "gambling" or "betting." Furthermore, Indonesian courts have refused to consider this matter.
• Who owns 1win? The company is registered in Curacao, an island in the Caribbean, and operates under the Curacao Gaming license.
• Is 1win popular in Indonesia? Originally successful in the Russian market, 1win expanded globally due to its growing popularity. Hundreds of thousands of users from Indonesia now play on 1win, and the platform is available in Indonesian.

Technical Support

• How can I contact 1win support? You can contact our support team 24/7 via online chat, email (support@1winbetting.id), or by calling the hotline.